FAQs

We accept payments via paypal and payoneer.

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

We offer a 30-day return policy. Items must be unworn, unwashed and in their original packaging to be eligible for a return. For more details, please visit our Return Policy page.

Once your order has been confirmed and finalized, we will prepare it within 1-3 days, and ship it to you within 7-15 days. What should I do if my package is delayed?

If your package is delayed, please check the tracking information provided. If there is no update for more than 7 days, please contact our customer service team for assistance.

You can request a change before we send your order to the carrier, usually within 24 hours.

If you receive the wrong or defective product, please contact our support team with your order number and a photo of the product, and we will arrange an exchange or refund.

Yes, log in to your account and navigate to the “Account Details” section to update your information.